We believe the consistent execution of best practices improves claim outcomes and reduces ultimate cost. We are committed to prompt, professional, and fair claims handling tailored to the needs of our clients.

Our claim services include:

• Claim registration with robust data capture, including multi-tier risk management coding
• Fraud screening for all claims, with referral for special investigation where warranted
• Subrogation and subsequent injury fund pursuit to reduce the net cost of claims. Contact the National Subrogation Unit at tmmnsu@tmamerica.com for additional information
• Careful loss and expense management, including timely reserve changes with documented rationale
• A full range of medical management techniques, including multiple networks and utilization review
• Litigation management, including defense attorney protocols
• Marine, products liability, and overseas travel accident insurance claims expertise through our affiliate TM Claim Services, Inc

HAVE A CLAIM ALREADY?

If you have an assigned adjuster please contact them directly. If you do not have the adjuster’s contact information you can call us at 800-628-2796 and follow the prompts to contact the appropriate party in the Claims Department to assist with inquiries on existing claims.

See our TMA Claim Office Contact Information for phone, fax and mailing information by location and type of claim.
Claim documents in paper form should be mailed to our centralized PO Box at P.O Box 483 Jersey City, NJ 07303.
Claim documents can also be faxed to us to any of the office fax numbers.

Types of Claims

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Cost Containment

Preventing escalating medical and disability cost requires early intervention through a series of cost containment strategies including a comprehensive Managed Care Program.