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Personal Lines Claims

Personal Lines Claims

If you have a claim:

  • Call your insurance Agent or Tokio Marine 24/7 claim reporting service as soon as practical and report a claim.
  • Notify police in the event of theft loss or the fire department in the event of fire loss.
  • If anyone is injured Call 911 (if needed).
  • Protect the property from further damage, including "reasonable and necessary temporary repairs".
  • If water escaping from a pressurized line turn off the water main to the home.
  • Beware of contractors who may arrive at your home when you did not call them.
  • Save all receipts for temporary repairs or any additional living expenses.
  • Don’t throw out damaged property until the adjuster has been able to inspect the items.
  • Attempt to inventory and establish price/age of damaged personal property.

Your Tokio Marine experienced Claims Specialist is always available to answer your questions and assist you throughout the entire claim process.