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Ocean Marine and Motor Truck Cargo Claims

Ocean Marine & Motor Truck Cargo Claims

Claims Reporting

TMCS provides a broad range of transportation related claims services involving all the major transport modes, such as ocean, air and inland through fully-staffed marine departments in our New York and Los Angeles offices.

TMCS Contacts

  All Areas in the U.S.
E-mail: cargo@tmclaimsservice.com
Fax: 626-796-5232
Claims Line: 888-855-0870
Address:

TM CLAIMS SERVICE INC.
283 SOUTH LAKE AVE., SUITE 160
PASADENA, CA 91101
Post Office Box 7216
Pasadena, CA 91109-7216

Provide immediate First Notice of Loss to TM Claims Service with the following:

  1. Law Enforcement contact and phone number (If Theft)
  2. Insured Name and contact details (phone, email)
  3. Cargo Description (Quantity, Lot, Serial, and SKU if known)
  4. Date, Time, and Location of Incident
  5. Location of cargo and local contact details
  6. Carrier involved
  7. Photographs if available

On receipt, determination will be made if survey is needed.

Forward documents to TM Claims Service at earliest:

  1. Bill of Lading and Freight Invoice
  2. Invoice (Purchase or Replacement)
  3. Delivery Receipts
  4. Written notice to responsible carrier and any reply

Additional documents will be requested as needed.

If You Are Reporting A THEFT Claim:

  1. Report to the police
  2. Report to Cargonet - Cargonet will work on the recovery of the cargo.
    • E-mail to cargotheft@cargonet.com or
    • Call 1-888-595-2638 (1-888-595-CNET)
    • Useful information in the event of theft:

      Trailer Info

      Trailer No.

      Make/Model

      License Plate

      Description

      Tractor Info

      VIN

      Make/Model

      License Plate

      Color

      Incident Info

      Date

      City/State

      Location

      Description

      Load Info

      Owner

      Description

      Origin Date

      Destination

  3. Report to TMCS

Products

Ocean Marine Cargo
Commercial Inland Marine

Contact Info

Phone: 888-855-0870
Email: cargo@tmclaimsservice.com