Tokio Marine America (TMA) realizes that handling claims in a fair and expeditious manner is beneficial to all parties. With extensive claim-handling experience, our adjusters have the knowledge and expertise to handle standard to complex exposures. We work with our underwriters and loss control to handle the loss at hand and seek ways to eliminate future losses, all while focusing on customer service and building relationships with agents, brokers, and, most importantly, our clients. We leverage our strengths to deliver tailored solutions and unmatched claim handling.

Follow the Steps Below to Report a Claim

1. First and foremost is the safety of you, your staff, and the public. Notify the police or fire department if necessary and follow their directions.
   • If medical attention is required, provide aid or call 911.
2. Prepare an incident report.
   • Identify witnesses and secure contact information.
   • If possible, secure the scene or product involved so it can be inspected.
3. Take photos or video and secure any video that may have captured the loss. Make sure to secure ample time before and after the loss as well.
4. Notify your agent/broker or report a claim to TMA
   • Have your policy number available.
   • Call our toll-free claim reporting service 24/7/365: 1-877-LOSS4TM (1-877-567- 7486) or you may email claims@ACTEC.net