At Tokio Marine America (TMA), we provide dedicated claims service for a wide range of products to assist large multinational to small independently owned companies. Our claims team has extensive industry experience and works to quickly resolve your claims and provide our clients with Anshin (safety, security, and peace of mind). We work with leading professionals in accounting, engineering, building consulting, and independent adjusters to measure the most accurate outcome for your loss and restore your business.
Follow the Steps Below to Report a Claim
- First and foremost is your safety and that of your personnel. If the police or fire department is involved, they will advise you if your building is safe.
- Take reasonable steps to protect covered property during and after an insured loss to avoid further loss.
- Do not throw anything away, such as a broken part or piece of inventory, until we can inspect it.
- Do not unnecessarily disturb the area of damage, as a third party may be responsible.
- If possible, take photos and/or video of the damaged property.
- For water damage claims, contact a restoration company to assist in mitigation. We suggest the following three companies: BELFOR: 1-866-964-1050, ServPro: 1-800-SERVPRO, or BluSky: 1-800-266-5677.
- We will assign field experts when necessary to help with the investigation and evaluation of your loss, and they will contact you shortly afterward.
- Report your Claim to TMA
- Have your policy number available
- Call our toll-free claim reporting service 24/7/365: 1-877-LOSS4TM (1-877-567- 7486) or you may email claims@ACTEC.net
