Report a Claim
Choose your claim type below to report a claim.
Questions About an Existing Claim?
If you have an assigned adjuster, please contact them directly.
If you do not have the adjuster's contact information, email claim-account-coordination@tmamerica.com or call us at (855) 391-5714 and follow the prompts to contact the appropriate party in the Claims Department.
Claims documents may also be received via fax at (201) 604-6348 or at the following P.O. Box:
Tokio Marine Claims Department
P.O. Box 483
Jersey City, NJ 07303
To reach a specific office location via fax, please use this document.
Learn More About Our Claims Services
Tokio Marine America (TMA) is committed to prompt, professional, and fair claims handling tailored to our clients' needs.
Our claim services include:
- Account-level special handling instructions for policyholders to meet their specific risk management goals
- Subrogation and subsequent injury fund pursuit to reduce the net cost of claims
- Careful loss and expense management, including timely reserve changes with documented rationale
- A full range of medical management techniques, including multiple networks and utilization review for Workers' Compensation
- Litigation management, including defense attorney protocols - Special Liability Unit
- Marine, products liability, and overseas travel accident claims expertise through our affiliate TM Claim Services, Inc.
- Translation support for our Japanese clients when necessary
- Collaboration with Underwriting, Account Executives, Loss Control, and brokers to assess complex issues and keep interested parties apprised of the evolving nature of insureds' risks
- Claims review meetings with our adjusters to discuss all open property, liability, workers' compensation, and auto claims. This is accompanied by a status report which outlines a summary of each claim
